F.A.Q

SHIPPING & DELIVERY

  • WHY HAVE I NOT RECEIVED MY ITEM(S)?

Shipping may take anywhere between 14-25 working days or even longer, depending on your location and the opening hours of your local post office.

 

  • WHO DELIVERS MY ITEM(S)?

Your items are delivered by our fulfilment centre and will usually reach you via your local postal service in your location.

 

  • WHAT TIME ARE DELIVERIES USUALLY MADE?

Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)

 

  • WHAT HAPPENS IF NO ONE IS AT HOME?

Not to worry, most of our items will be left in your post box if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

 

  • WHERE DO YOU SHIP FROM?

We currently ship from our warehouse from Asia hence why sometimes our items take a little longer to reach you!

  • I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. 

  • WHAT ABOUT MY BILLING ADDRESS?

Billing addresses are currently non editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.

  • CHANGE OF ADDRESS AFTER RECEIVING CONFIRMATION OF SHIPPING

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

  • DO YOU HAVE TRACKING?
You can send us an e-mail with your Order # on the subject and we can give you instant information about your package's situation and whereabouts.

 

 

RETURNS & EXCHANGES

 

  • I DON’T LIKE MY ITEM, CAN I RETURN IT?

Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage will be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.

 

  • WILL YOU REFUND ME THE SHIPPING COSTS?

Depending on the item and reason, refunds are available within the next 30 days of delivery.

  • CAN I RETURN THE ITEM AND CHANGE IT WITH SOMETHING ELSE?

Provided that the returned item is in a perfect condition, exchanges are possible. Please send us an email and we will sort it out for you.

 

 ORDER CHANGES

 

  • I HAVE CHANGED MY MIND ABOUT MY ITEM, WHAT DO I DO?

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out.

  • CAN I STILL CHANGE MY ITEM AFTER RECEIVING THE EMAIL CONFIRMATION?

Unfortunately, no. All items that have left our warehouse are final and not changeable.

 

REFUNDS & CANCELLATIONS

  • WHAT IS YOUR REFUND POLICY?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:

  • Exclusions apply to promotional (free) items.

  • Request(s) for returns are accepted within 30 working days from delivery.

  • All items must be returned in their delivered state, along with all of its parts and tags.

  • Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.

  • Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s).

  • The return fee will be solely be rendered by the buyer

  • The customer is entitled to a refund or reshipment if they do not receive the product within 50 working days from the date of shipping.

 

The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm

The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.

Also check " www.goodlydeal.com/pages/return-policy " for more detailed information on our Return Policy. 

  • HOW LONG DO REFUNDS TAKE? 

Refunds may take up to 7 working days, depending on the system you used to pay with.

 

  • I STILL HAVE YET TO RECEIVE MY REFUND?

Please notify us immediately via email should you have not received after 14 working days and we will handle the situation immediately for you.

 

  • DAMAGED ITEMS

WHAT DO I DO IF I HAVE RECEIVED A DAMAGED ITEM?

If you have received a damaged item, please let us know immediately and you would be given a choice for us to either refund or reship you a replacement item.

 

  • CAN I RETURN A DAMAGED ITEM?

Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available should you wish to avail this option.

 

PROMOTIONAL ITEMS

  • WHY DO YOU HAVE SOME ITEMS FOR FREE?

We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfilment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.

 

EMAILS & NOTIFICATION

  • UNRECEIVED CONFIRMATION EMAIL

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.


Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

  • UNABLE TO VIEW EMAIL PROPERLY

If you are unable to view the email from us properly, do get in touch and we will resend you the email.

 

PARTNERSHIPS & SPONSORING

  • DO YOU CURRENTLY DO ANY SPONSORSHIPS?

We currently do not carry out any sponsorships or partnership programmes at this stage. However, if you do have any good ideas, let us be in the know by messaging us on Facebook and Instagram or simply send us an e-mail.                                    

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(E-Mail info@goodlydeal.com to learn more about becoming an Internet Merchant or Affiliate Partner)

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